Complaints
In short
If you are unhappy with our service, our handling of your data or the conduct of our staff, tell us. We will acknowledge your complaint and look into it properly.
How to complain
Email contact@cloudalls.com with “Complaint” in the subject line. Tell us what happened, when, and what outcome you would like. You can also write to us through our contact form.
What happens next
- We acknowledge your complaint, normally within two working days.
- A manager who was not directly involved reviews it and may ask you for more detail.
- We reply with our findings and any action we will take.
Escalation
If you are not satisfied with our response, or your complaint is about personal data, you may be able to take it to the relevant authority. We will explain the options in our reply.
Version history
- Version 2.0, 1 October 2026: rewritten in plain language for the new website.
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